Privacy Policy (Shopify App)
Greetings, welcome to SHIPGATE!
In regard to Personal Information Handling Policy, refer to the following.
As a user registers for service or product (appellatively, “The Service”) provided by SHIPGATE, generates and manages shipment (“Shipment”) by accessing www.shipgate.io ("The Website"), or receives Shipment, it is regarded that the User admits and confirms that the User has read and understood this policy and Information Collecting and Handling Method.
Content
SHIPGATE ”the App” provides ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
Please note that the amount of data we have access to is mostly determined by Shopify's technical features and we do not have wide opportunities to limit this amount if Shopify does not allow it.
In particular, when you install the App, we are automatically able to access certain types of data from your Shopify account:
- All Apps have access to SHOP INFORMATION via Shopify's Shop API such as shop's address, domain, email. etc. The full list and descriptions of all such data can be found on the Shopify's Shop API documentation page available via Shopify Shop Data
- The App called "SHIPGATE" has access to CUSTOMER INFORMATION, such as name, email, address, order history etc. The full list and descriptions of all such data can be found on the Shopify's Customer API documentation page available via Shopify Customer Data
- The Apps have access to ORDER INFORMATION, such as customer name, email, address, billing and payment information, items purchased, etc. The full list and descriptions of all such data can be found on the Order API documentation page available via Shopify Order Data
Please note that none of the Apps (except for the App called "SHIPGATE") actually download, store or in other way process any data that is a part of CUSTOMER INFORMATION and ORDER INFORMATION, but they only have potential access to this data since it is automatically provided by Shopify. The App called "SHIPGATE" processes CUSTOMER INFORMATION and ORDER INFORMATION since this data is required to provide SHIPGATE services and without processing such data SHIPGATE will not work the way it should.
How Do We Use Your Personal Information?
The data we have access to is used only to provide you services. Below is a description of what data and for what purposes each App uses.
- In all Apps we retrieve SHOP INFORMATION for Shop unique information (example: shop name, shop unique number) and also to be able to provide service, which requires access to Shopify's Shop API scope. Additionally, for proper functioning, some Apps need other SHOP INFORMATION such as the shop's global settings, currency, currency format, time zone, time format.
- The app called SHIPGATE accesses order information because it needs to integrate order information and receive delivery.
On what legal basis do we rely to process your data?
Because we only use your data to provide services to you, we rely on the need to enter into and execute a contract to which you are a party to process your data. and By signing up, you agree to the terms of the agreement
Sharing Your Personal Information
We do not share your data with anyone and only you can see your data. But if you entrust us with fulfillment, SHIPGATE admins share your order data.
Cookie and Other Tracking Techniques
Unless user’s information is explicitly demanded, personally identifiable information is not collected while you are visiting and browsing The Website.
The Website records the User’s visit, domain name, and server address, and tracks the User visits. That information is stored as “Cookie”.
SHIPGATE provides better services across multiple pages in one or more sessions, and preserves and manages the User information.
Cookie is used to collect and store information including IP address, browser type, reference/end page, operating system, date/time stamp, and click stream data in log file. This process does not affect the User’s Website use.
By SHIPGATE Service, user may read and edit information through which the User is identified online.
User has the right of choice upon cookie, marketing communication, and other tracking techniques.
1. You may raise claim for access, update, modification, and deletion of provided personal information.
2. You may select marketing communication information provided by The Company.
3. User always can restrict cookie at browser setting.
Installation/Management, and Rejection of Cookie
You may enable installation of cookie as follows (as for Internet Explorer).
1. Select [Tools] menu, and then select [Internet Options].
2. Select [Privacy] tab.
3. Set [Settings] section.
Handling and Holding Period of Personal Information
Basically, when the purpose of collection and use of personal information is achieved, the concerned information is disposed immediately. However, in regard to the following information, personal information is stored in even after the member withdrawal from SHIPGATE Service, in order to provide better service and prevent dishonest use of service.
1. Information on sender, recipient, and partner is stored for one (1) year, in order to prevent confusion in Service use, dishonest and toxic use of Service, and rejoin of dishonest/toxic user.
2. Under regulations of relevant legal provisions including Commercial Act, Act on Consumer Protection in Electronic Commerce, Etc., and Basic Act for Nation Taxes, ledgers and proving documents regarding all transactions defined under tax laws are stored for 5 years.
3. Under regulations of relevant legal provisions including Commercial Act, Act on Consumer Protection in Electronic Commerce, Etc., and Basic Act for Nation Taxes, records regarding consumer complaint or dispute settlement are stored for 3 years.
Prohibition of Use of Personal Information
We will never use your personal information beyond the range of legal business purpose defined under the law.
We never sell, disclose, or share personal information collected from you or your customer to a company for promotion and sales of our product and service.
The only occasion we hold right to share your personal information is when we need to guarantee implementation of our service which holds the right to share your personal information with cooperating third party in order to provide the service.
Examples of those third parties are courier service, insurance company, and payment agent, and for example, contact information and address of customer may be shared with courier service or carrier in order to deliver the shipment.
Security
User’s personal information security is very important issue for SHIPGATE. SHIPGATE will make its best efforts to protect all personal information against any unauthorized access.
SHIPGATE follows generally recognized defact standard when SHIPGATE transmits or receives personal information and data the User submitted to The Website.
However, transmission through Internet or electronic storage is not 100% safe. Hence, although SHIPGATE makes its best efforts in protecting user’s personal information and data from unauthorized access, SHIPGATE cannot guarantee absolute security.
Technical Protection Measure for Personal Information
As password for SHIPGATE membership ID is stored and managed encrypted, only the User oneself knows it, and check and modification of personal information is only available for the User oneself who knows the password.
SHIPGATE is making its best efforts to prevent leakage of or damage on its members’ personal information caused by hacking attack or computer virus. SHIPGATE makes back-up frequently to provide against damage on personal information, uses the latest vaccine programs to prevent leakage of and damage on users’ personal information, and guarantee security in transmission of personal information on the network through encrypted communication. SHIPGATE is also making its best efforts to have every other possible technical measure to earn system securities.
Access to Personal Information and Exercise of the Rights
When you use SHIPGATE, you may update or delete personal information including user password, first and last names, company name, e-mail address, real address, phone number, and payment information.
However, use of a part of or entire service could be limited if you do that.
Personal information closed or deleted by the User or one’s legal representative is handled according to "Handling and Holding Period of Personal Information" and cannot be read or used for any purpose other than the purposes listed in that policy
If you cannot update or delete your information at account setting or have any inquiry regarding the policy, please contact SHIPGATE at support@shipgate.io.
We will make reasonable efforts to handle your claim as soon as possible.
Chief Personal Information Handling Officer
Name: Yong-ju Cho
E-mail: yongjucho@shipgate.io
Address: 310HO, 145, Gasan digital 1-ro, Geumcheon-gu, Seoul